A common question we faced was: ‘How can you go live without floorwalking?’ The truth we all discovered is that floorwalking isn’t essential; you can provide very efficient support through remote means. The firm utilised the support and workflow management tools they already possessed to great effect.
We have also seen productivity increase among client teams as they have adapted to a different way of working, with front, middle and back office staff more engaged than we have witnessed in many an office environment.
The client has also made a significant saving on their travel budget, avoiding the need to fly in staff from all over Europe on a weekly basis. With no flights and accommodation, administration costs were also reduced.
The conclusion we have drawn is that the issues that the client (and we, at least initially) were concerned about deploying remotely did not materialise and there were even some significant benefits.
When we eventually emerge from the current environment, what will we reflect on as being the key takeaways from this project? Three learnings stand out on this particular deployment as being pivotal to success.